Pay Per Message (PPM)

Artists are able to charge fans a fee to message them. Artists can enable Pay Per Message (PPM) by going to their settings and turning their “Pay Per Message Status” on. PPM amounts can range anywhere from $0.25 to $10,000.

If an Artist sets their PPM amount to $1.00, this would mean that fans would have to pay $1.00 per each message they send to the Artist. Artists can also choose to add certain fans to their “Free Message Fans” list if they don’t want to charge a specific Fan to message them.

This screenshot below is what a Fan would see if they messaged this Artist for the first time. Message Center will clearly display to the fan if the Artist charges per message. Note that Tip messages will not be charged the PPM fee. However, in order for a fan to add a message along with their tip, the tip amount must be greater than or equal to the Artist’s PPM fee.

This screenshot below shows what the fan will see when messaging an Artist that charges $1.00 per message. The “$1” next to the Send button represents the PPM fee.

PPM Settings

All Pay Per Message settings can be found by clicking on Settings > Pay Per Message. On this page, Artists can edit 3 different things.

  • Pay Per Message Status

  • Pay Per Message Amount

  • Free Message Fans

To save any changes made on this page, click the “Save” button in the top right.

Pay Per Message Status

The toggle (located in the top left under Pay Per Message Status) turns PPM on or off. If PPM is turned on, Fans will be charged the PPM fee you set. If PPM is turned off, fans will not have to pay a PPM fee to send a message to you.

Pay Per Message Amount

The Pay Per Message Amount is the set fee that fans will need to pay to send messages to you. The PPM amount can be anywhere from $0.25 to $10,000.00. If you attempt to input an amount outside of this range, you will receive an error message.

Free Message Fans

Free Message Fans are fans that will not have to pay the PPM fee, even if PPM is toggled on. To add a user as a Free Message Fan, search for the fan and then click their name. They will automatically be added to the list. To remove a user, click the “X” located to the left of their name.

You can also click “Remove all Fans” next to the search bar to remove all fans from your Free Message Fans list.